Service-Shanghai Liftech Elevator Accessories Co., Ltd.

+86-13817053325
sd@shliftech.com

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Customer Service

At Liftech, service is more than support —it’s an extension of product quality.

At LIFTECH customer satisfaction and trust are not only our goals but also our core commitment in every aspect of our service. From pre-sales consultation to after-sales support, we consistently uphold the service philosophy of "efficient response, precise assurance, and continuous reliability." As a partner of a leading global elevator manufacturer, we understand the critical importance of safety components, and therefore, our service must be equally precise and reliable.

We offer product customization services and assist customers in completing relevant certifications to accurately meet their personalized needs.

Customization & Certification Support
Every new product that customers consult about or place orders for undergoes a strict review by our technical department first. Professional engineers then provide product recommendations or design optimizations to ensure alignment with actual application scenarios.

Professional Technical Review
All products undergo 100% inspection before delivery, and corresponding test reports can be provided to fully ensure reliable product quality.

Comprehensive Quality Control

Quality inspection

A Professional Customer Service
System to Help Ensure Every Safe

Pre-sales Support
- From product selection to personalized parameter design, our engineering team provides full-process support to tailor the most suitable safety component solution for you.
- On working days, we commit to replying to customer inquiries within 12 hours to enhance efficiency and communication quality.
During Production

Quality critical points are established throughout the production process of each product. Examples include the tension test and speed test for safety gears, as well as the rated speed test for speed limiters. The entire process is fully transparent and traceable.
Delivery & Logistics
- The lead time is 7 days for standard products and 14 days for non-standard customized products, with industry-leading efficiency.
- We support multiple delivery terms (FCA/FOB/EXW Shanghai) and dedicated express services for urgent projects (such as DHL, FedEx, and air freight).
After-sales Service

Our engineering team can provide remote technical support, installation guidance, and comprehensive technical documentation.
Value-Added Services
- For key customers, we offer joint development and long-term partnerships to jointly build an efficient and secure product ecosystem.
- Liftech has extensive experience in global customer service, with operations spanning Brazil, India, South Korea, Southeast Asia, and other regions, providing consistently high-quality service to our international clients.

Strict Quality Control throughout Manufacture

A Mature Factory You Can Count On

At LIFTECH, quality is not just a commitment to our customers; it's a safeguard for life and safety. We will continue to optimize our quality system and enhance our testing methods, adhering to global standards to provide high-quality safety components to the global elevator industry.